c888 Privacy Policy

c888 is an online betting and casino platform serving players in Pakistan and internationally. We take the privacy and security of our users' personal data extremely seriously. This Policy has been drafted to give you a complete and transparent picture of our data practices — written in plain language rather than dense legal jargon, wherever possible.

c888 operates under an international gaming licence and is required by the terms of that licence to maintain robust data protection and anti-money laundering procedures. The collection of certain personal data is therefore not optional — it is a regulatory requirement. Where data collection is discretionary rather than mandatory, this Policy explains why we collect it and how it benefits your experience on the platform.

This Policy should be read in conjunction with the c888 Terms & Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to how your account and personal information are managed.

c888 collects personal data in the following categories, depending on how you interact with the platform:

c888 collects only the data that is necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data beyond the identity verification photographs required by our KYC obligations.

c888 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your c888 account, verify your identity, and maintain the accuracy of your account profile.
• Age and identity verification: To confirm that you meet the 21+ age requirement and are who you say you are, in compliance with our regulatory obligations under the applicable international gaming licence.
• Payment processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to reconcile transaction records.
• Fraud prevention and AML compliance: To detect and prevent fraudulent activity, money laundering, and other financial crimes in accordance with our AML programme obligations.
• Customer support: To respond to your queries, complaints, and support requests in a timely and informed manner — including through our 24/7 Urdu and English support team.
• Responsible gaming: To monitor gaming patterns, identify signs of problem gambling, administer self-exclusion and deposit limit tools, and fulfil our responsible gaming obligations.
• Platform improvement: To analyse how players interact with c888.games so that we can improve navigation, game selection, and the overall user experience.
• Marketing communications: To send you information about c888 promotions, cricket betting offers, and casino bonuses — but only where you have provided your consent or where we have a legitimate interest in doing so, and always with a clear opt-out mechanism.
• Legal and regulatory compliance: To meet our obligations under applicable international gaming regulations, anti-money laundering laws, and data protection requirements.

c888 processes your personal data on the following legal bases, depending on the purpose for which it is being processed:

• Contractual necessity: Processing that is required to create and manage your c888 account, process your deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with applicable regulatory requirements, including KYC identity verification, AML transaction monitoring, and responsible gaming reporting obligations imposed by our international gaming licence.
• Legitimate interests: Processing carried out on the basis of c888's legitimate business interests — such as fraud prevention, platform security, and service analytics — where such interests are not overridden by your fundamental data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

c888 does not sell your personal data. We share your personal data only with third parties in the following limited and controlled circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own regulated privacy and security frameworks.
• Identity verification providers: c888 uses third-party KYC service providers to automate the verification of identity documents and age. These providers process your identity data only for verification purposes and are contractually prohibited from using it for any other purpose.
• Customer support platforms: Our 24/7 support team operates with the assistance of CRM and live chat software providers. Support interaction data is stored within these platforms under appropriate data processing agreements.
• Analytics providers: c888 uses privacy-compliant analytics tools to understand how users interact with c888.games. Analytics data is aggregated and anonymised where possible and is not linked back to individual player identities for external reporting.
• Regulatory and law enforcement authorities: c888 will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order, regulatory audit, or AML investigation.
• Business transfers: In the event that c888 undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

All third-party service providers with whom c888 shares personal data are subject to data processing agreements that require them to maintain the confidentiality and security of your data and to use it only for the purposes for which it was disclosed.

c888 uses cookies and similar tracking technologies on c888.games to ensure the platform functions correctly and to improve your experience. A cookie is a small text file placed on your device by our web server when you visit c888.games.

The categories of cookies used by c888 are as follows:

• Strictly necessary cookies: These cookies are essential for the c888 platform to function. They enable core features such as account login sessions, page navigation, and secure payment flows. These cookies cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use c888.games — such as which pages are visited most frequently and whether users encounter error messages. This data is used to improve the platform and does not identify individual users.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and recently viewed games — so that you do not need to reconfigure these settings on each visit.
• Session cookies: Temporary cookies that exist only for the duration of your browsing session and are deleted automatically when you close your browser. Used primarily for maintaining your logged-in state during a session.

c888 does not use third-party advertising or cross-site tracking cookies. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the c888 platform.

c888 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, or contractual retention requirements. The following retention periods apply as general guidelines:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with c888's data disposal procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to an identifiable individual.

c888 employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures in place include:

• SSL/TLS encryption: All data transmitted between your device and c888.games is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols. Look for the padlock icon in your browser address bar when using c888.games.
• Secure server infrastructure: c888 stores personal data on hardened servers located in secure, access-controlled data centres. Physical and logical access to these servers is strictly restricted to authorised personnel only.
• Password security: Account passwords are stored using one-way hashing algorithms. c888 staff cannot view your password in plain text. You are strongly encouraged to use a unique, strong password for your c888 account and to enable any available two-factor authentication options.
• Access controls: Internal access to player data is governed by a role-based access control policy. Staff members can only access the personal data that is necessary for their specific job function.
• Security monitoring: c888's technical infrastructure is monitored continuously for suspicious activity, intrusion attempts, and anomalous access patterns. Security incidents are investigated and remediated promptly.
• Staff training: All c888 staff with access to personal data receive regular data protection and security awareness training.

As a user of the c888 platform, you hold the following rights with respect to your personal data. c888 is committed to facilitating the exercise of these rights without undue delay:

• Right of access: You have the right to request a copy of all personal data that c888 holds about you. We will respond to a verified access request within 30 days.
• Right to rectification: If any personal data c888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from within your c888 account dashboard.
• Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request the deletion of your personal data. This right is not absolute and may be limited by our legal and regulatory retention obligations — particularly where AML or KYC data must be retained for a statutory minimum period.
• Right to restrict processing: You have the right to request that c888 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: You have the right to receive the personal data you have provided to c888 in a structured, commonly used, and machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.
• Right to object: You have the right to object to c888's processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact c888 using the details in Section 14 of this Policy. To protect your privacy, c888 will verify your identity before processing any data rights request. We aim to respond to all verified requests within 30 calendar days.

c888 operates as a globally accessible platform and, as a result, your personal data may be transferred to and processed in countries outside of Pakistan. This includes transfers to countries where c888's server infrastructure is located, and to the jurisdictions where our third-party service providers are based.

Where personal data is transferred internationally, c888 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards include:

• Contractual data protection clauses incorporated into agreements with all third-party processors operating in jurisdictions outside Pakistan.
• Transfer to jurisdictions that maintain data protection standards considered adequate by recognised international data protection frameworks.
• Technical and organisational security measures applied uniformly across all processing locations, regardless of geography.

The c888 platform is strictly for users aged 21 years and over. c888 does not knowingly collect, process, or retain the personal data of individuals under the age of 21. Age verification is a mandatory step in the c888 registration process and may require the submission of a valid government-issued identity document such as a CNIC, passport, or driver's licence.

If c888 becomes aware that personal data has been collected from a person under the age of 21, that account will be closed immediately, all associated data will be deleted (subject to any mandatory regulatory retention requirements relating to underage access incidents), and the matter will be investigated in accordance with c888's responsible gaming procedures.

Parents and guardians who suspect that a minor in their care has accessed or registered on the c888 platform are urged to contact c888 support immediately at [email protected]. c888 will act swiftly to investigate and close any underage account identified.

c888 may send you promotional communications by email or SMS regarding cricket betting offers, PSL season promotions, casino bonuses, slot game launches, and other c888 platform news. These communications will only be sent where:

• You have provided your explicit consent to receive marketing communications during registration or subsequently via your account settings, or
• c888 has a legitimate interest in contacting you about products and services directly related to your existing c888 account — for example, notifying you of a promotion specifically relevant to the games you already play.

Every marketing email or SMS sent by c888 will include a clear and functional unsubscribe mechanism. You may also opt out of all marketing communications at any time by:

• Clicking the "Unsubscribe" link in any c888 promotional email.
• Updating your communication preferences in the Notifications section of your c888 account dashboard.
• Contacting c888 support at [email protected] and requesting removal from all marketing lists.

Please note that opting out of marketing communications will not affect the delivery of essential account-related communications — such as deposit confirmations, withdrawal notifications, security alerts, and responsible gaming messages — which are sent as part of the c888 service and cannot be disabled while your account remains active.

c888 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we offer. When we make material changes to this Policy, we will notify registered users by email to the address associated with their c888 account and / or by displaying a prominent notice on c888.games.

The most current version of this Policy will always be accessible at c888.games/privacy-policy, and the effective date at the top of this page will be updated accordingly. Your continued use of the c888 platform after the publication of a revised Policy constitutes your acknowledgment of and agreement to the updated terms .

If you do not agree with any changes made to this Privacy Policy, you should discontinue your use of the c888 platform and may request the closure of your account by contacting c888 support. Account closure requests will be processed in accordance with the c888 Terms & Conditions.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way c888 handles your personal data, or if you wish to exercise any of your data rights as described in Section 9, please contact the c888 Data Protection team using the following details:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request – [Your Registered Username]"
• Support availability: 24/7 — Urdu & English
• Response time: c888 aims to acknowledge all data-related enquiries within 72 hours and to resolve verified data rights requests within 30 calendar days.

When submitting a data rights request, please include your full registered name, the email address associated with your c888 account, and a clear description of the right you wish to exercise or the concern you wish to raise. c888 will verify your identity before processing any request that involves the disclosure, modification, or deletion of personal data.