c888 Terms & Conditions

By accessing the c888 platform in any capacity — whether by browsing the website, creating an account, depositing funds, placing a bet, or participating in any promotion — you unconditionally accept these Terms and Conditions and agree to be bound by them. These Terms are effective from the date of your first access to c888.games.

These Terms should be read alongside the c888 Privacy Policy and Responsible Gaming Policy, both of which form part of your overall agreement with c888. In the event of any conflict between these Terms and any specific game or product rules published on the platform, these Terms shall prevail unless explicitly stated otherwise.

To register and maintain an active account on the c888 platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. c888 is a strictly 21+ platform and age verification is a mandatory component of the registration process.
• You must be registering as an individual on your own behalf and not as an agent, representative, or proxy for any third party.
• You must not be a resident of any jurisdiction in which accessing or using online gambling services is prohibited under applicable local law.
• You must not currently be subject to a self-exclusion order on c888 or any affiliated gaming platform.
• You must not be an employee, contractor, director, or close family member of any employee of c888 or any of its affiliated partners or software providers.
• You must provide accurate, current, and complete information during the registration process and keep such information updated at all times.

c888 conducts age and identity verification checks as part of the account registration and ongoing account management process. You may be required to submit supporting documentation — including a valid government-issued identity document such as a CNIC, passport, or driver's licence — at any point during your relationship with c888. Failure to provide satisfactory documentation within the timeframe specified by c888 may result in account restrictions or closure.

Each eligible individual is permitted to hold one c888 account only. The creation of duplicate or multiple accounts by the same individual is strictly prohibited. Where c888 identifies that a player holds multiple accounts, c888 reserves the right to close the duplicate accounts, void any winnings generated, and return only the net deposit balance at its sole discretion.

You are solely responsible for maintaining the confidentiality and security of your c888 account login credentials, including your username and password. You must not share your login credentials with any third party. c888 will not be liable for any losses arising from unauthorised access to your account resulting from your failure to protect your credentials.

You must notify c888 immediately via live chat or email at [email protected] if you suspect that your account has been accessed without your authorisation. c888 will take reasonable steps to investigate and secure your account upon receipt of such a notification.

• Your account must be funded and used exclusively by you. Third-party funding of accounts is not permitted.
• All account transactions must be conducted using payment methods registered in your own name. Using payment accounts belonging to another person is prohibited.
• You are responsible for all activity that occurs under your c888 account, including bets placed and transactions initiated.
• c888 reserves the right to suspend or close any account that shows signs of suspicious or fraudulent activity, with or without prior notice.

c888 accepts deposits and processes withdrawals in Pakistani Rupees (PKR) through the following supported payment methods: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Minimum and maximum deposit and withdrawal limits are displayed within your c888 account dashboard and may be updated periodically.

Deposits made via JazzCash and EasyPaisa are typically processed and reflected in your c888 PKR wallet within minutes. Bank transfer deposits via HBL, UBL, or Meezan Bank may take up to one business day to process. c888 is not responsible for delays caused by third-party payment processors or your bank.

Withdrawal requests are processed to the same payment method used for the original deposit where possible, in accordance with anti-money laundering (AML) requirements. Processing times for approved withdrawals are as follows:

• JazzCash / EasyPaisa: Typically within 1–4 hours of approval.
• HBL / UBL / Meezan Bank: Typically within 1–3 business days of approval.

c888 reserves the right to conduct enhanced due diligence checks on withdrawal requests above certain thresholds. During such reviews, the withdrawal request may be temporarily held pending satisfactory completion of the verification process. c888 will communicate the status of any such review to the player via the registered contact email address.

c888 offers various bonuses and promotional offers to registered players from time to time, including but not limited to: welcome bonuses, deposit match bonuses, free spins, cashback offers, and cricket betting promotions. All bonuses are subject to the specific terms and conditions published alongside each individual promotion at the time of opt-in.

General bonus conditions applicable across all c888 promotions unless stated otherwise include:

• Bonuses are available to eligible players aged 21 and above who have completed the c888 registration and verification process.
• Each bonus offer may only be claimed once per eligible player, household, IP address, device, or payment method, unless the offer explicitly states otherwise.
• Bonus funds are subject to a minimum wagering requirement before any associated winnings may be withdrawn. The applicable wagering multiplier is specified in the individual bonus terms.
• Wagering requirements must be completed within the validity period specified for each bonus. Bonuses that expire before wagering requirements are met will be forfeited.
• c888 reserves the right to withdraw, amend, or cancel any bonus offer at any time without prior notice. Any bonus already credited to a player account at the time of withdrawal will be honoured in accordance with the published terms at the time of issue.
• Bonuses obtained through fraudulent means, including the use of multiple accounts or false information, will be voided in their entirety along with any associated winnings.

All bets and wagers placed on the c888 platform are subject to the specific game or sportsbook rules applicable to the relevant product. These rules are displayed within the relevant game interface or betting market. It is your responsibility to familiarise yourself with these rules before placing any bet.

With specific reference to the c888 cricket sportsbook:

• All cricket bets are settled in accordance with the official result declared by the relevant governing body (e.g., PCB, ICC, PSL organising committee).
• In the event of a match being abandoned, postponed, or reduced in overs due to weather or other factors, settlement rules specific to the affected market type will apply as detailed in the sportsbook rules.
• In-play (live) bets are accepted subject to market availability and may be suspended at any time at c888's discretion, particularly during significant match events such as wickets, boundaries, or DRS reviews.
• c888 reserves the right to void any bet placed at clearly erroneous odds resulting from a technical error, data feed fault, or human error. Players will be notified of voided bets and the relevant stake returned to their account balance.

For casino games including live dealer titles, slots, and table games, the return-to-player (RTP) percentage for each game is published by the respective game provider and is available within the individual game information section. c888 does not manipulate game outcomes — all casino game results are determined by certified random number generators (RNG) where applicable, and by live dealer process where live games are concerned.

The following conduct is strictly prohibited on the c888 platform. Engaging in any of the following may result in account suspension, permanent closure, forfeiture of all balances, and where appropriate, reporting to relevant law enforcement authorities:

• Opening or operating multiple c888 accounts simultaneously or in sequence.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using stolen, unauthorised, or third-party payment methods to fund a c888 account.
• Engaging in any form of money laundering, including using c888 as a conduit for processing funds of illicit origin.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Using software, bots, scripts, automated tools, or any artificial intelligence to place bets, make decisions, or interact with the platform in a manner not available to standard users.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any such exploitation must be reported to c888 support immediately.
• Engaging in chargebacks or payment reversals through your bank or payment provider after funds have been deposited and used on the platform.
• Threatening, harassing, or abusing c888 staff or other players via any communication channel.
• Attempting to circumvent any responsible gaming restriction, self-exclusion order, or account limit that has been applied to your account.

c888 is deeply committed to promoting responsible gambling practices across its platform. Gambling is intended to be an enjoyable form of entertainment — not a source of income, a solution to financial problems, or an activity that negatively impacts your personal wellbeing or relationships.

c888 provides the following responsible gaming tools to all registered players, accessible at any time from within your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your c888 account. Limit reductions take effect immediately; increases are subject to a cooling-off period.
• Session Time Limits: Set a maximum session duration after which your account will automatically log you out.
• Cool-Off Period: Take a short break from gambling by suspending your account for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the c888 platform. Self-exclusion requests are processed within 24 hours and remain in effect for a minimum of 6 months.
• Reality Check Reminders: Receive periodic pop-up notifications displaying the duration of your current gaming session.

If you are concerned about your gambling behaviour or that of someone you know, c888 strongly encourages you to seek support. The c888 support team is available 24/7 in both Urdu and English and can assist with activating any of the above responsible gaming tools immediately. Contact us at [email protected].

All content on the c888 platform — including but not limited to the website design, layout, graphics, logos, text, software, game content, and all other materials — is the intellectual property of c888 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the c888 platform for personal, non-commercial entertainment purposes only. This licence does not include any right to:

• Copy, reproduce, republish, or distribute any c888 content without prior written consent from c888.
• Reverse engineer, decompile, or disassemble any software or technology forming part of the c888 platform.
• Use the c888 brand name, logo, or trademarks in any commercial context without prior written authorisation.
• Scrape, crawl, or systematically extract data from the c888 platform using automated tools.

Any unauthorised use of c888 intellectual property may result in legal action. If you believe your own intellectual property has been used on the c888 platform without authorisation, please contact us at [email protected].

To the maximum extent permitted by applicable law, c888 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the c888 platform, including but not limited to:

• Loss of funds resulting from betting or gaming activity on the platform.
• Temporary unavailability of the platform due to scheduled maintenance, technical faults, or events outside c888's reasonable control.
• Delays in deposit processing or withdrawal disbursement caused by third-party payment processors.
• Losses arising from unauthorised account access where such access resulted from your own failure to protect your login credentials.
• Interruptions to live betting markets or casino game sessions caused by internet connectivity issues on your side.

c888 makes no warranties, express or implied, regarding the uninterrupted availability of the platform. While c888 takes all reasonable steps to maintain service availability, scheduled and emergency maintenance may occasionally result in temporary downtime. c888 will endeavour to provide advance notice of scheduled maintenance where practicable.

c888 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By using the c888 platform, you consent to the collection and processing of your personal data as described in that policy.

The personal data c888 collects includes, but is not limited to: your name, date of birth, national identity number (CNIC), contact details, payment information, and gaming activity records. This data is used for account management, identity verification, fraud prevention, responsible gaming compliance, customer support, and service improvement purposes.

c888 does not sell your personal data to third parties. Data may be shared with trusted third-party service providers engaged to assist c888 in delivering its services — including payment processors, identity verification providers, and customer support platforms — all of whom are contractually bound to handle your data securely and in accordance with applicable data protection standards.

All data transmitted between your device and the c888 platform is protected by SSL (Secure Socket Layer) encryption. c888 employs industry-standard data security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

c888 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Where changes are material in nature — such as changes to withdrawal procedures, bonus policy, or eligibility requirements — c888 will make reasonable efforts to notify registered players via email or an in-platform notification.

The most current version of these Terms will always be available at c888.games/terms-conditions. The date of the most recent update is displayed at the top of this page. By continuing to access or use the c888 platform following the publication of revised Terms, you confirm your acceptance of the updated Terms. If you do not accept the amended Terms, you must cease using the platform and may request account closure by contacting the c888 support team.

These Terms and Conditions are governed by and construed in accordance with applicable international gaming regulations under which c888 operates. c888 holds an international gaming licence and operates in compliance with the regulatory requirements attached to that licence.

Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall first be referred to c888's internal dispute resolution process. Players may initiate a formal dispute by contacting c888 support at [email protected] with full details of the matter in dispute.

c888 aims to resolve all disputes within 10 business days of receiving a complete and documented complaint. Where a dispute cannot be resolved through the internal process, it may be escalated to the relevant licensing authority in accordance with the applicable regulatory framework. c888 will cooperate fully with any such escalation.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your c888 account or experience, please contact the c888 support team using the details below. Our support team operates 24 hours a day, 7 days a week, in both Urdu and English.

• Email: [email protected]
• Live Chat: Available directly within your c888 account dashboard at all times
• Response Time: Email queries are typically responded to within 24 hours; live chat responses are immediate during staffed hours

For responsible gaming related requests — including deposit limit changes, self-exclusion applications, or cool-off period activations — please contact support and clearly state the nature of your request. Responsible gaming requests are treated as a priority and are actioned within 24 hours of receipt.